Privacy policy

Last updated: 22 October 2026

This policy explains what personal information Favorite Clean collects through this website, why we use it and the choices you have. If you have any questions, message us on WhatsApp at 07436 000597.

Who we are

Favorite Clean is a trading name of FAVORITE CLEAN LTD, registered in England and Wales, company no. 17530178. Registered office: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ. We are responsible for the personal information described in this policy. You can contact us on WhatsApp at 07436 000597 (messages only).

What we collect

• Bookings and quote requests: your name, phone number, email, postcode and address, the details of the clean you want, the day and time you choose and any notes you add. We use your email to confirm your booking or suggest another time.
• Your account: the email you sign in with and the one-time codes we send to it. We use a cookie to keep you signed in on your device.
• Before & after photos and visit times: your cleaner takes photos of the rooms cleaned, before and after the clean, and records when they arrive and finish. We use them to show you the result and to check the quality of our work. They are seen by you, through your private booking link, and by our team.
• Card payments: processed by Stripe. We see the amount, date and the last digits of your card, but never your full card details.
• Bank transfers: if you pay by bank transfer, we see the payer's name and the reference used, so we can match the payment to your booking.
• Messages: anything you send us on WhatsApp.
• How you found us: the advert or link you came from (for example campaign names and the Google Ads click ID).
• Cookies: only if you accept them — see “Cookies” below.

How we use it

• To reply to your request, give you a price and arrange your clean (to take steps at your request before entering into a contract).
• To provide the cleaning service and keep records of it (to perform our contract with you and meet our legal obligations).
• To understand which adverts bring us customers, so we spend less on the ones that don't (our legitimate interests and, for cookies, your consent).

We don't sell your information and we don't send marketing messages without your permission.

Who we share it with

Only with the people and services we need to run the business: the cleaner assigned to your booking (your name, phone number, address and cleaning details, so they can find your home and text you when they're on the way), the providers that host our website and database, store photos and send our emails, and Stripe, which processes card payments. If you accept cookies, Google receives information about your visit to measure our website and adverts. Some of these providers may process data outside the UK, with the safeguards required by UK data protection law. We may also share information with authorities such as HMRC or the police when the law requires it.

How we keep it safe

Only the people who need your information to do their job can see it. Your booking page and your photos are shown only through the private link we send you or when you sign in to your account.

Cookies

If you sign in to your account, we use one essential cookie to keep you signed in. Apart from that, the website works without cookies. If you click “Accept” in the cookie notice, we use Google Analytics cookies to understand how visitors use the website (for example, which pages they view and where they leave the quote form) and Google Ads cookies to see whether a visit from one of our adverts led to a quote request or a WhatsApp message. If you click “Reject”, no analytics or advertising cookies are stored. You can change your choice at any time: Cookie settings brings the notice back.

How long we keep it

Quote and booking requests that don't turn into a clean are kept for up to 12 months. Customer and booking records are kept for as long as you use our services and then for up to 6 years, as required for accounting and tax purposes.

Your rights

You have the right to:

• get a copy of the information we hold about you;
• ask us to correct it if it's wrong or out of date;
• ask us to delete it, or to limit how we use it, in certain circumstances;
• ask us to send it to you or to another company in a format that's easy to reuse;
• object to how we use it when we rely on our legitimate interests;
• withdraw your consent at any time where we rely on it, for example for cookies.

Just message us on WhatsApp at 07436 000597. It's free. We may ask you to confirm who you are first, and we'll reply within one month (we'll let you know if a complex request needs longer).

If you're not happy with how we handle your information, please tell us first so we can try to put it right. You can also complain to the Information Commissioner's Office at any time at ico.org.uk.

Changes to this policy

We'll update this page when we change how we use your information. The date at the top shows when it last changed.