Terms of service

Last updated: 25 October 2026

These terms apply when you book a clean with Favorite Clean. Please read them before you book. How we handle your personal information is explained in our privacy policy.

1. Who we are

Favorite Clean is a trading name of FAVORITE CLEAN LTD, registered in England and Wales, company no. 17530178. Registered office: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ.

You can contact us on WhatsApp at 07436 000597 (messages only — we don't take calls).

2. Our services and your booking

• Deep, end of tenancy and after builders cleans have a fixed price for the home you describe when you book.
• Regular and one-off cleans are charged by the hour, with a 2-hour minimum, plus the booking fee shown when you book.

The price shown when you book is the price you pay, unless you ask us to change the job (for example, more hours or extra rooms).

Your booking is a request until we confirm the day and time by email. If we can't make the time you chose, we may suggest another one.

3. Paying

Nothing is charged when you book. You pay after the clean, from your booking page, either by card (processed securely by Stripe) or by bank transfer to FAVORITE CLEAN LTD.

4. Changing or cancelling

Changing or cancelling a clean is free of charge, at any time before the clean. Please tell us as early as possible on WhatsApp, so we can let your cleaner know. Before we confirm your booking, you can also change or cancel it from your booking page.

Regular plans have no minimum term: you can skip a clean, reschedule or stop your plan at any time.

5. Your legal right to cancel

Under the Consumer Contracts Regulations 2013, you have the right to cancel your booking within 14 days from the day we confirm it, without giving any reason.

If you ask us to clean within those 14 days, you are asking us to start before the cancellation period ends. If you cancel after a clean has been completed, you lose the right to cancel for that clean. Cancelling is free, so you won't pay anything for a clean you cancel; if you have already paid for a clean that hasn't taken place, we'll refund it within 14 days, using the same payment method.

To cancel, tell us on WhatsApp at 07436 000597. You can use the model cancellation form below, but you don't have to.

Model cancellation form

(Complete and return this form only if you wish to cancel the contract.)

• To: FAVORITE CLEAN LTD, 71-75 Shelton Street, Covent Garden, London WC2H 9JQ. WhatsApp: 07436 000597.
• I/We* hereby give notice that I/We* cancel my/our* contract for the supply of the following service:
• Booked on* / confirmed on*:
• Name of consumer(s):
• Address of consumer(s):
• Signature of consumer(s) (only if this form is sent on paper):
• Date:

* Delete as appropriate.

6. Access, pets and safety

When you book, please tell us how your cleaner will get in (for example, someone at home, a key or a door code), and about any pets and parking. Please also tell us about anything your cleaner should know to work safely.

If we can't get in at the agreed time, we'll contact you to rearrange — there's no charge.

7. Photos

Your cleaner takes before & after photos of the rooms they clean, to show you the result. You can see them from your booking page. Our privacy policy explains how we handle them.

8. If something isn't right: our 72-hour re-clean guarantee

If anything we cleaned isn't right, tell us on WhatsApp within 72 hours of the end of your clean, with photos or your letting agent's check-out notes. We'll come back and re-clean those areas free of charge, at a time we agree with you.

• The guarantee covers the rooms and tasks included in your booking. It doesn't cover damage, normal wear and tear, marks or stains that cleaning can't remove, or extras you didn't book (for example, carpet cleaning).
• For end of tenancy and after builders cleans, the property needs to be empty and unchanged since our clean — no one has moved in and no more building work or removals have taken place.
• We'll need access to the property for the re-clean.
• We can't guarantee that a tenancy deposit will be returned, because landlords can also deduct for other reasons, such as damage or unpaid rent. What we guarantee is the clean itself.

If a re-clean isn't possible or doesn't put things right, we'll agree a fair refund with you. This guarantee is in addition to your statutory rights.

9. Law

These terms are governed by the laws of England and Wales. Nothing in these terms affects your statutory rights.